If you send a ticket, you need to check your email to see if we are waiting on your response to continue resolving your issue. You can also log back in to the system and look at your open tickets. We add "Notes" when we are working on the tickets. If we do not hear back from you within 3 working days, the ticket will be closed.
Remember to use the format 'your building & room number' or computer name plus a brief description of your issue as your subject line in the ticket. For example, PMS06: Projector won't turn on. This would be room 06 in PMS having projector issues. PES10001: unable to log in-error message "xxxxx" would refer to the teacher station in PES room 100. You can add more detail in the 'Notes' section. You can even send a screen shot of the error or add a file to your ticket. All the information you can provide is appreciated.